ITIL ® 4 Foundation

ITIL ® 4 Foundation







3 Days


Public Class

Public Class

Course Details

Course Code: ITIL ® 4 Foundation; Duration: 3 Days; Instructor Led



Individuals at the start of their journey in Service Management; ITSM Managers and aspiring ITSM Managers; Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery; Existing ITIL qualification holders wishing to update their knowledge.


There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.


This program will be conducted with interactive lectures, PowerPoint presentation, discussion and practical exercise.

Course Objectives

This course prepares students for the ITIL 4 Foundation exam. The ITIL 4 Foundation certificate is a requirement for attending any of the ITIL Managing Professional and ITIL Strategic leader modules that lead up o the ITIL master qualification.

Purpose of the exam is to test if participants are able to demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the AXELOS syllabus, to take the test and be awarded the ITIL 4 Foundation qualification.

Following the completion of the course, participants will be able to:

  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
  • Exam is included



ITIL Rationale, Agile, DevOps

  • ITIL 4 Design Rationale
  • ITIL history
  • Influence of Lean, Agile, DevOps on IT Service Management
  • Impact of Lean, Agile and DevOps on the Organization
  • How ITIL supports Agile & DevOps 

Key Concepts

  • Service Management
  • Value and Value Co-creation
  • Stakeholders
  • Services
  • Value
  • Service Relationships

Key components

  • The Four Dimensions Model
  • Service Value System (SVS)
  • ITIL Guiding Principles
  • Governance
  • Service Value Chain (SVC)
  • The ITIL 4 Practices

The Four Dimensions of Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes 

The Guiding Principles

  • The Service Value System (SVS) – Guiding Principles
  • Focus on Value
  • Start where you are
  • Progress iteratively
  • Collaborate & Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

The Service Value Chain

  • The Service Value Chain and The Value Streams 

Continual Improvement

  • Continual Improvement Model

The ITIL 4 Practices

General Management Practices

  • Continual Improvement (as General Management Practice)
  • Information security management
  • Relationship Management 

Supplier Management

  • Service Management Practices
  • IT asset management & IT asset
  • Monitoring & event management
  • Release management
  • Service configuration management & Configuration item 

Technical Management

  • Deployment Management

Change enablement

Incident management

Problem management

Service desk

Service level management 

  • Service request management




Interested In

ITIL ® 4 Foundation

Starting From
Intake Date
5-7 JUNE 2024
10-12 JUNE 2024
15-17 JULY 2024
12-14 AUG 2024
23-25 SEPT 2024
14-16 OCT 2024
11-13 NOV 2024
2-4 DEC 2024
Class Type
Private, Public

Why Us

Variety of Courses

Variety of Courses

Customizable Class

Customizable Class

Consultants Facilitate

Consultants Facilitate

HRDF Claimable

HRDF Claimable

Professional Certifications

Professional Certifications

Free Chat to Get Quote

Free Chat to Get Quote

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