ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 2 days; /14 hours;Â Remote Online Training/Instructor Led
What You Will Learn
An ineffective audit can mean severe consequences, resulting in process failure, customer dissatisfaction and regulatory noncompliance. Optimize your auditing skills with the internationally recognized ISO 9001:2015 and boost your internal audit capabilities. Gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary.
This course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 9001:2015. You’ll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities.
Audience
Anyone involved in the auditing, maintaining or supervising of an ISO 9001:2015 QMS.
Prerequisites
You should have a good knowledge of ISO 9001:2015 and the key principles of a QMS. If not, we strongly recommend you attend our ISO 9001:2015 Requirements course.
Course Objectives
Learn how to audit the processes of an ISO 9001:2015 Quality Management System (QMS).
COURSE BENEFIT
This course will help you:
- Prepare, conduct and follow-up on ISO 9001:2015 audit activities
- Identify and apply the benefits and requirements of an ISO 9001:2015 audit
- Gain the skills to assess an organization’s capability to manage its QMS
- Write factual audit reports and suggest corrective actions.
WHAT WILL YOU LEARN
You will learn about:
- Guidelines of management system auditing according to ISO 19011:2018
- Application of auditing guidelines to ISO 9001:2015
- Initiating, preparing and conducting audit activities
- Preparing and distributing the audit report
- Completing audit and follow-up.
Outlines
Day 1
Course aims, objectives and structure
Benefits to you, welcome and introductions
Module 1: Quality management system ISO 9001
- Intended outcomes
- Components overview
- Internal audit requirement
Module 2: Guidelines for auditing management systems ISO 19011
- Terms and definitions (auditing)
- What is an audit?
- Plan, Execute, Report, Close-out (systematic)
- Process for auditing
- Audit evidence
- Audit programme
- Audit scope, objectives and criteria
- Principles of auditing
- Typical audit activities
- Audit responsibilities
Module 3: Planning the audit
- Initiating the audit
- Document review
- Audit Plan
- Sampling
- Audit work documents
Module 4: Execute the audit
- Opening meeting
- Communications, attributes and question types
- Verifying information
- Recording the objective evidence
- Internal audit video
Day 2
Review of Day 1 quiz
Module 4: Execute the audit (continued)
- Nonconformities
- Simulated internal audit
- Documenting nonconformities
- Preparing audit conclusions and closing meeting
Module 5: Report an audit
- Typical audit report contents
Module 6: Close-out an audit
- Audit close-out
- Reflection quiz
- Course review and final questions
