Course Details
Course Code: LITF; Instructor-led
Audience
This course is specially design for any member of an IT organization.
Prerequisites
- Required: DASA DevOps Fundamentals certificate
- Beneficial: Basic familiarity with Agile, Scrum, Lean, and ITSM principles
Methodology
This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise.
Students will receive a Lean IT Foundation classroom workbook containing all the presentation materials, the case study, the book Lean Thinking and sample exam questions.
Course Objectives
Upon completion of this program, participants should be able to:
- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam
Outlines
Module 1: Introduction to Lean
- Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability and Inflexibility
- The five dimensions of Lean IT
Module 2: The Customer
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
- Cost of Poor Quality
Module 3: The Process
- The concept of a process
- SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
Module 4: Performance
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge matrix
Module 5: Organization
- Organizational structure and customer focus
- Performance Dialogue
- Visible Management
- Day Start and Week board
Module 6 - Problem Solving
- Structured Problem Solving
- KAIZEN approach
Module 7 - Behavior & Attitude
- Lean Leadership & Behavior
- Organizational Change
- Change Story
Module 8 - Exam Preparation
- Sample Exam
- How to prepare for the exam
- Check Out
