ISO Courses for Your Career Potential
Are you ready to supercharge your career with ISO courses? Dive into the world of service management with the ISO/IEC 20000 Foundation 2018 course offered by Info Trek in Malaysia. This dynamic, 3-day training adventure is designed for anyone looking to define, plan, audit, implement, or manage a service management system (SMS) based on ISO/IEC 20000-1:2018. No prerequisites are required, but some familiarity with service management concepts is a plus, making it accessible to a wide range of professionals.
The Path to Success
This ISO course is a game-changer. You’ll gain a deep understanding of the ISO/IEC 20000 standard, its components, and how it applies to real-world scenarios. With the latest teaching methods, including interactive lectures, group discussions, and real-life activities, you’ll not only learn but also experience the material. What sets this course apart is its emphasis on practical application, leveraging your personal and work experiences to make the learning process more effective and engaging.
Elevate Your Career
By completing the ISO/IEC 20000 Foundation 2018 course, you’ll be well-prepared to tackle the complexities of service management. This certification will open doors, enhance your professional skills, and demonstrate your commitment to excellence. Whether you’re already in the IT field or looking to break into it, this ISO course is your ticket to a brighter, more promising future. So, don’t miss out on this opportunity. Join Info Trek’s ISO course, and let’s journey together toward a more successful and fulfilling career.
Course Details
Duration: 5 days; /35 hours; Remote online training
What You Will Learn
Gain the confidence to effectively audit an EMS in accordance with internationally recognized best practice techniques. Demonstrate your commitment to a sustainable model by transforming existing auditor skills to ISO 14001:2015. Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business. You’ll grasp the key principles and practices of effective EMS audits in accordance with ISO 14001:2015 and ISO 19011 “Guidelines for auditing management systems”. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up. Over 5 days, you’ll gain the knowledge and skills required to undertake and lead a successful environmental management systems audit. Learn to describe the purpose of an ISO 14001:2015 EMS audit and how to satisfy third-party certification. You’ll acquire the skills to plan, conduct, report and follow-up an EMS audit that establishes conformity and enhances environmental performance.
- Explain the purpose and benefits of an EMS
- Explain the role of an auditor to plan, conduct, report and follow up an audit in accordance with ISO 19011
- Gain the skills to plan, conduct, report and follow up an audit in accordance with ISO 19011 (and ISO 17021 where appropriate).
Audience
Anyone with the need to audit an organization’s ISO 14001:2015 EMS.
Prerequisites
You should have a good knowledge of ISO 14001:2004 and the key principles of an EMS. If not, we strongly recommend you attend our ISO 14001:2015 Requirements course. It will also help if you have attended an Internal or Lead Auditor course or have experience with conducting internal or supplier audits.
Course Objectives
Develop the knowledge and skill required to conduct a full audit of an organization’s Environmental Management System (EMS) to ISO 14001:2015
Outlines
Day 1
- Benefits to you, welcome and introductions
- Course aims, objectives and structure
KNOWLEDGE
- First, second and third-party audits
- Typical audit activities
- Audit objectives, scopes and criteria
- Audit resources
- Roles and responsibilities and confidentiality
- Audit methods
- Stage 1 audit
- Stage 2 audit
- Lunch
- Audit plan
- Work documents
- Opening meeting
- Audit evidence
- Effective communication
- Audit findings
- Audit meetings
- Closing meeting
- Audit reports
- Audit follow-up
- Close day 1
Day 2
- Day 1 review
KNOWLEDGE continued
- Purpose and business benefits of an EMS
- Terminology
- Plan-Do-Check-Act
- EMS processes and context (including conformance/compliance)
- Role of the auditor
- EMS documented information
SKILLS
- Initiating the audit
- Document review
- Audit plan
- Work documents
- Opening meeting
- Observations
- Video – Top management interview
- Close day 2
Day 3
- Specimen exam: Sections 1 and 2 review
SKILLS
- Interviewing ‘Top management’
- Auditing ‘context of the organization’
- Tutorial on body language
- Lunch
- Video – Planning process
- Auditing the organization’s ‘EMS planning process’
- Audit videos
- Auditing the organization’s ‘operational EMS processes (1)’
- Auditing the organization’s ‘operational EMS processes (2)’
- Close day 3
Day 4
- exam: Section 3 review
SKILLS
- Auditing the organization’s ‘operational EMS processes (3)’
- Nonconformities
- Closing meeting
- Audit report
- Audit follow-up
- Specimen exam: Section 4
- Close day 4
Day 5
- Hand in homework – audit report
- The certification and accreditation process, the role of CQI and IRCA, the
- CQI and IRCA EMS auditor certification requirements and code of conduct
- Final questions/final revision
- Evaluation
- Introduction/readiness to the exam
- Exam
- End of course