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ITIL Foundation

The ITIL 2011 Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.


Update: The latest iteration of ITIL is a natural evolution of the framework, which responds to the fast pace of technological change that organizations are now experiencing. ITIL 4 allows practitioners to progress their existing expertise in ITIL and capitalise on the opportunities that are arising from technological advances. With mobile devices, artificial intelligence, robotics, autonomous vehicles, Internet of Things, 3D printing and much more, IT services are everywhere. ITIL 4 supports practitioners in carrying out best practice with these services and gives them the tools to take part in this global digital transformation.


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